Effective Date: 3/15/25
Welcome to CrescoTech.AI . Your privacy is important to us, and this Privacy Policy explains how we collect, use, protect, and disclose your information when you use our website and services, including Cresco AI Chat Agent and Cresco AI Voice Agent (collectively, the “Services”).
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We collect different types of information to provide and improve our Services, including:
1.1 Personal Information (Provided by You)
When you interact with our Services, you may provide:
- Name, email address, and phone number (for contact forms, support, and demos).
- Business information (company name, industry, and service preferences).
- Billing information (if you subscribe to our paid services).
1.2 Automatically Collected Information
When you use our Services, we may automatically collect:
- Device & Usage Information (IP address, browser type, operating system).
- Chat & Call Interactions (messages and voice inputs processed by AI).
- Cookies & Tracking Data (see Section 5 for details).
1.3 Information from Third Parties
If you integrate Cresco AI Agents with third-party CRMs, chat platforms, or call systems, we may collect:
- Customer support interactions (e.g., ticket history, chat logs).
- Lead and sales data (e.g., inquiry details, follow-up actions).
2. How We Use Your Information
We use your information to:
✅ Provide, personalize, and improve Cresco AI Chat Agent & Cresco AI Voice Agent.
✅ Automate customer interactions for lead generation, appointment booking, and support.
✅ Analyze AI performance and improve response accuracy.
✅ Process payments and manage billing.
✅ Ensure security, fraud prevention, and compliance.
✅ Send service updates, promotions, and company news (you can opt out at any time).
3. How We Share Your Information
We do not sell or rent your personal data. However, we may share information under the following circumstances:
3.1 Service Providers & Partners
We may share data with third-party vendors who assist in:
- AI processing, hosting, and analytics.
- CRM, VoIP, and messaging platform integrations.
- Customer support and billing.
3.2 Legal & Compliance Requirements
We may disclose information if required by law or in response to legal requests, subpoenas, or investigations.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your data may be transferred to a new entity.
4. Data Security & Retention
4.1 Security Measures
We implement industry-standard encryption, access controls, and monitoring to protect your data.
4.2 Data Retention
- Chat & voice interactions may be stored for AI improvement and service quality.
- Personal data is retained as long as necessary for business operations and compliance.
- You can request data deletion (see Section 6).
5. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance user experience and track analytics.
5.1 Types of Cookies We Use
- Essential Cookies – Necessary for website functionality.
- Analytics Cookies – Help us understand usage trends (e.g., Google Analytics).
- Marketing Cookies – Used for retargeting ads and personalized promotions.
You can manage cookie preferences in your browser settings.
6. Your Rights & Choices
Depending on your location, you may have the following rights:
✅ Access & Correction – Request a copy of your personal data or correct inaccuracies.
✅ Opt-Out of Marketing – Unsubscribe from promotional emails at any time.
✅ Request Data Deletion – Ask us to delete your personal data (subject to legal exceptions).
✅ Restrict Data Processing – Limit how we use certain types of data.
To exercise your rights, contact us at info@crescotech.ai.
7. Third-Party Links & Integrations
Our Services may contain links to third-party websites or integrate with third-party CRM and call platforms. We are not responsible for their privacy policies or practices.
Please review their policies before providing personal information.
8. Children’s Privacy
Our Services are not intended for children under 13. We do not knowingly collect data from minors. If you believe we have received data from a minor, please contact us for removal.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
By continuing to use our Services, you agree to the revised policy.
10. Contact Us
For any privacy-related inquiries, please contact us at:
📧 Email: info@crescotech.ai
📞 Phone: +1 844 989 3387
